MID YEAR SALE IS NOW ON - 25% OFF SITEWIDE!

FAQ

Shipping & Returns

Free Shipping on all orders

• All orders are shipped free via Australia Post and will be delivered within 7-10 business days of dispatch.

 For expedited shipping, we offer Express Shipping at $25 - Please select 'Express Shipping' at checkout. Express Shipping is sent via DHL and will be delivered within 2-3 business days of dispatch.

 Your order will be dispatched within 1-2 working days of your order being placed. 

• Once your order has been dispatched, you’ll receive an email with tracking information. If you are not at home when the parcel is delivered you will receive a notice with retrieval information and instructions.

• All orders shipped via Australia Post and will be delivered within 7-10 business days of dispatch.

• All orders shipped Express via DHL and will be delivered within 2-3 business days of dispatch.

We want to you to be 100% happy with your products so we offer easy return options! You can return your products within 30 days of delivery for either an exchange, store credit or a refund.

Feel free to email us at hello@baxterblue.com.au to arrange your return.

All returns or exchanges are subject to the following conditions:

 Your return must be received at our warehouse within 30 days of your orders delivery day.

 All return postage fees are covered by the customer.

 Once your return has been delivered to us, please allow 3-5 business days for your return to be actioned. You will receive an email as soon as this has been processed.

 We recommend keeping a record of your return tracking number. We cannot be held responsible for any parcels that go missing without proof of delivery.

 Sale items

  There are no returns or exchanges on sale items.

Product Condition:

 The product must be returned in a brand new, clean and saleable condition with all original packaging.

 Glasses received with fingerprints, makeup or dirt will be either rejected, or a $15 cleaning fee will be deducted from your return.

 Glasses returned to us without all original packaging, will be rejected.

 Please do not include the cloth in your return if it has been opened or used (no penalties will apply).

Exchanges:

We understand that the fit or style isn’t always going to be right so we will happily help you exchange your glasses for your perfect pair J

We will ship your exchange to you for FREE. On second exchanges for a single order, an $8.95 shipping fee is payable.

If you wish to exchange for an item of lesser or greater value, we will action (refund or invoice) the $ difference at the time we process your exchange.

 If you return your exchange for a refund, an $8.95 service fee will be deducted from the refund amount.

  Sale items are not available to exchange. Items include Black Friday, Cyber Monday, Boxing Day, and clearance sales where the product price is marked down.

Store Credit:

 Your store credit details will be emailed to you upon the processing of your return.

 Store credits are available for 2 years from the date of issue.

Refunds:

 If you don’t LOVE your Baxter’s, you can send them back for a refund. No refunds on sale items.  

 For Baxter's that are purchased as part of a 'BUNDLE', the refund will result in a reduced or removed depending on the original price of the glasses purchased.

 Your refund will be issued back to the original payment method.

 Sale items are non-refundable. Sale items include Black Friday, Cyber Monday and clearance sales where the product price is marked down.

*Orders placed with discount codes are not considered “sale items” and are eligible for a refund*

 No price adjustments can be made on your order if your order is placed before a sale.

 

Sale items:

 Sale/discounted items are non-refundable

 Sale prices are FINAL – A price cannot be adjusted after an order has been placed.

 No price adjustments can be made on your order if your order is placed before or in-between sales.

 Discount codes only valid on full priced items.


*Orders placed with discount codes are not considered “sale items” and are eligible for a refund*

Baxter Blue is not responsible for lost or damage package during transit. We will to the best of our ability attempt to resolve any issues that may arise during transit, but make no guarantee of such.

We are very proud of the quality of our Baxter's that are put through a strict QC process before they are despatched to you and come standard with a 12 month warranty against any manufacturing defects. Our warranty includes any manufacturing defects in workmanship, materials and coatings. Manufacturing defects do not include normal wear and tear, improper cleaning, scratched/dislodged lenses, or exposure to excessive heat.

Blue Light Glasses

Learn more about why our Baxter's are the best solution for you eyes

Our expansive collection of blue-light glasses alleviates digital eye strain and eliminates glare, enhancing your digital viewing as well as the health and well-being of your greatest assets - your eyes, your mind, and your body.

Blue light lenses

Our technology goes deeper with our Blue+ lenses. Unlike our competitors, our blue light filter is not a surface layer or coating. Your Baxters have a blue-light pigment technology embedded right into the lens, filtering out as much as 80% of the highest energy wavelengths known to cause digital-eye-strain. It’s a difference you’ll feel.

With a premium, anti-reflective coating that eliminates 100% of glare, your eyes don’t have to work so hard. Contrast is crisper, and visuals are richer, so even your eyes get to Netflix and chill.

Filtering 100% of UVA and UVB light, your eyes are protected even without wearing shades, and the Super Hydrophobic coating on all of our lenses means minimized smudges and scratches, keeping your vision clearer for longer.

Feel good, look great. Carefully created and artfully designed, your Baxter Blue’s have a very subtle tint to the lens, making them wearable any place, any time. With a broad selection of styles, from statement to suave, make well-being your favorite accessory.

Sleep lenses

Our Blue+ sleep lenses are designed to be worn when the sun goes down, our amber Sleep lenses have been specifically developed to filter out the 450-500nm blue-light wavelengths that impact the release of melatonin - and subsequently, a good night’s sleep!

Deep protection with minimal color distortion. Unlike many amber lenses on the market, Baxter Blue’s embedded filter technology means maximum protection with minimal distortion, allowing you to game, binge watch, or catch up on emails without sacrificing sleep.

The Baxter Blue standard. As with all our lenses, our Blue+ sleep lenses filter 100% of UVA and UVB light, feature a premium, anti-reflective coating that eliminates 100% of screen glare and digital eye strain, as well as a super-hydrophobic coating to minimize smudges and scratches. 

Sunglasses

With advanced polarization, 100% protection from UVA & UVB rays, blue light filtration, and an anti-reflective coating, our sunglasses knock it out of the park.

Not familiar with polarized lenses? Simply put, you’ll see better, in full color, with full UV and blue light protection. By eliminating glare, color distortion becomes a thing of the past, allowing you to see our world’s glorious technicolor in it’s true, radiant form.

It’s not rocket science, but it’s science that might just change your day!

Firstly, our lenses. We could have just worked with an off the shelf blue-light-blocking lens, but we wanted to be certain the lens would filter out the highest energy wavelengths whilst letting the good blue light in. So we embarked on many months of research and development to create our own blue light lens, partnering with experts in the field to develop our Blue+ lenses. Our Blue+ lenses are clear and filter 80% of the highest energy wavelengths, have 100% UV protection and come with a premium anti-reflective coating that eliminates glare to make screen time more enjoyable.

Our technology goes deeper. Unlike our competitors, our blue light filter is not a surface layer or coating. Your Baxters have a blue-light pigment technology embedded right into the lens, filtering out as much as 80% of the highest energy wavelengths known to cause digital-eye-strain. It’s a difference you’ll feel.

Secondly, our frames. We set out to design frames that you would be happy to wear out in public. Working with experienced frame designers we have developed a fashionable range of glasses that we hope will suit all tastes.

Because our Blue + lenses are virtually clear with a very subtle tint (hardly noticeable when worn), combined with one of our stylish frames, you have protective eyewear you will be happy to wear anywhere!

Yes, all our Adult's range of frames are available in reading magnifications of +0.5, +1.0, +1.5 & +2.0

Not sure if you need reading glasses? If you are having trouble reading the fine print, holding the menus further and further away then you like tens of millions of people are developing presbyopia which is a natural part of aging, so don’t worry!  This means you need a pair of Baxter’s Blue Light Readers!

Your lens strength can most commonly be determined by your age and once you are around 40-45 years old you may feel the need for reading glasses. It’s important to select reading glasses that that have the correct magnification value. The strength of reading glasses strength is measured in diopters. This number indicates how powerful a lens is, the lower the number the less the strength - Our readers start at +0.50 and progress in strength by .50 diopters up to +2.0.

Below is a guide for choosing the best strength of readers for you

40 - 45 yrs        +0.5 to +1.0

46 – 50 yrs       +1.0 to +1.5

50 – 60 yrs       +1.5 to +2.0

We don’t currently offer prescription lenses and recommend that you visit your local optometrist. Our frames however are also available to be purchased & have your local optometrist fit prescription lens.

Check out the size guide located on each product page to help you select which pair of Baxter’s is right for you, where we have an easy comparison of each of our glasses sizes as well as a few tips on the what shapes and colours are best for you.

If you are having trouble with your size 'Contact us' & we'll be sure to help you out. Don't forget if they don't fit, we'll be happy to exchange your glasses for another pair!

Our 'kids' glasses are unisex and recommended for kids 7 - 13 years of age. For children over the age of 13 we would recommend glasses from our Adults range. If when you receive your glasses and they don't fit, no problems, see our 'returns policy' and send them back to us within 30 days and we'll exchange them for another pair.

Below is an overview of the age range for our kids glasses:

• Addison - 10-13 years
• Bailey - 7-10 years

We are very proud of the quality of our Baxter's that are put through a strict QC process before they are despatched to you and come standard with a 12 month warranty against any manufacturing defects. Our warranty includes any manufacturing defects in workmanship, materials and coatings. Manufacturing defects do not include normal wear and tear, improper cleaning, scratched/dislodged lenses, or exposure to excessive heat.

Here are some tips on how to care for your Baxter's.

1/ Always store your Baxter's in their glasses case when not wearing them. 2/ Use both hands to take them off. 3/ Never place the lenses directly onto any surface as this may scratch them. 4/ Regularly clean your Baxter's with the supplied cleaning cloth. 5/ Keep your Baxter's out of direct sunlight. 6/ Never leave your Baxter's in a hot car as the heat may damage the lenses over time.

Wellbeing Range

Learn more about our Wellbeing Range

What are the benefits?

The Sleep Mask is a total blackout mask, meaning no outside light comes into your registered vision you while you are wearing it.

An ideal sleep environment is one that is as dark as possible so this is perfect if you’re travelling, if your partner is scrolling on their phone after lights out, if light comes in beyond your blinds etc.

Why is this mask different?

Our Sleep Mask is a full blackout mask, with soft cushion technology that allows the mask to mould to the contours of your face, without allowing light in.

It has deep eye pockets meaning you can open your eyes while wearing it, without your eyelids/lashes meeting any resistance.

Is it adjustable?

Yes – with a Velcro attachment fixture you can re-size anytime. The straps are also elastic so you can have it as firm or loose as you like.

Is it comfortable?

If you aren’t used to wearing a sleep mask, it might take a little bit of getting use to but after a night or 2, you will look forward to using it!

We have made it to be as lightweight as possible to ensure maximum comfort - after a short amount of time, you barely notice you are wearing it!

Also the subtle pressure it has when wearing, many people find relaxing thus helping you drift off to sleep.

How to clean your Sleep Mask

To ensure the longevity and quality of your sleep mask, please follow these simple hand-washing steps: Gently dampen a cloth with warm, soapy water and wipe the mask thoroughly, taking care to avoid any harsh rubbing. Rinse the mask with a cloth dampened in clean warm water and let it air dry. Please note: Do not machine wash, as this may damage your sleep mask. Enjoy peaceful slumbers with your freshly cleaned mask!

What are the benefits?

Our premium silicone ear plugs are specifically designed to offer unparalleled comfort and noise reduction for a wide range of applications.

Made from soft, hypoallergenic silicone, their exceptional noise reduction capabilities make them perfect for use during sleep, travel, work, study, concerts, and sports events. With our silicone ear plugs, you can enjoy the serenity and peace of mind regardless of the noise around you.

Product Information

The ear plugs are made from soft hypoallergenic silicone and presented in a branded box with a hard plastic case to store your ear plugs and spare ear tips

What's included:

1 set of ear plugs
3 sizes of ear tips - S, M, L
1 plastic case to store your ear plugs and spare tips.

Benefits

Having your laptop screen raised to eye level significantly reduces the level of strain on your neck and shoulders, compared to tilting your head down to view your screen. This allows you to be able to maintain a healthy posture and comfortable position, which significantly contributes to heightened productivity. 

Use in combination with a wireless keyboard for full benefits.

 

Product info:

Our laptop stand comes in a branded outer box with a soft, re-useable carry pouch. The stand is made from lightweight aluminium and is easy to transport into any work bag. It has levels of height and rubber grip on the feet for stability. Product measures at 28 x 4.5 x 1cm when closed, opens up to 28cm wide with a maximum standing height of 13cm.

 

Instructions:

Simple and easy to use, the laptop stand is quick to open and close. When closed, hold the bottom sides in each hand and pull outwards in opposite directions to open to an X shape. To set the height, turn the stand over and lift the legs on each side, one at a time, allowing the stopper to slot into the height level you choose.

To close, push inwards the feet of the stand to the closed position. Turn over and lift the legs and stopper on each side to a right angle with your index finger, and then gently lower flat back into the stand.

How will this help my sleep?

Our Deep Sleep Pillow Mist is full of aromatic ingredients, designed to assist with melatonin production (your sleep hormone) while also assisting to create a calming and relaxing environment for a more rejuvenating night’s sleep.

The main ingredient, Lavender, is well known for its calming and relaxing aroma, which has long been used in aromatherapy as a natural sleep aid, due to its soothing scent, ideal for creating an relaxing sleep environment.Lavender is also known to aid in the production of Melatonin.

What is Melatonin?

Melatonin is the hormone your brain releases when the sun goes down, that makes you sleepy, getting your body ready for bed.

How does Melatonin production get disrupted?

Back in the day before we had digital/electrical technology, the sun would wake us up in the morning and then in the evening when the sun went down, our bodies started to naturally release melatonin, thus making us sleepy, ready for bed. This is known as your “Circadian Rhythm” or “Sleep/Wake” cycle.

However, when you are on a device after the sun has gone down, the blue light being emitted from your device, tricks your brain into thinking it is still daytime, so you do not start releasing your normal melatonin levels. Therefore, many people often find it hard to switch off their brain when they go to bed, take longer to drift off to sleep, and miss out on a quality, rejuvenating sleep.

What is the Circadian Rhythm?

Your Circadian Rhythm, or you Sleep/Wake cycle, is a 24 hour cycle that is dictated by the sun. When the sun comes up in the morning, you wake up fresh and energised, ready for the day! When the sun goes down, you start producing Melatonin that makes you sleepy and gets your body ready for sleep.

Will this irritate my skin?

All skin types are different so if you have sensitive skin or not. We always recommend conducting a skin patch test before using any product.

Payments

See more about our payment options

We accept all major credit cards, PayPal and AfterPay.

Payments through Afterpay allows you to split the cost of your order into 4 even payments. 

When you select to purchase with AfterPay you will be directed to the Afterpay checkout where you will finalise your transaction.

Still have a question?

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