Shipping & Returns Policy

How long will it take for my glasses to arrive?

• Your glasses will be despatched within 2 working days of purchase.
• An email will be sent to you once your order has been despatched with an USPS tracking number. If you are not at home when the parcel is delivered you will be left with a  notification about where you can pick the parcel up from.
• Please see below for estimated shipping times.

Free Shipping within United States 

• We will ship your Baxter's anywhere in the United States free.
• All orders are sent via United States Postal Services and will be delivered within 3 -7 days after being despatched.
• If you would like your glasses to be delivered sooner we can organise Express Shipping at an additional cost of $5.95 - Please tick the 'Express Shipping' box when at checkout.
• Express Post will be between 2-4 days.

Free Shipping within Australia

• We will ship your Baxter's anywhere in Australia for free.
• All orders are sent via Australia Post & will be delivered within the standard Australia Post delivery days - Sydney, Melbourne & Brisbane metro areas will take 2-3 working days with all other areas within Australia taking 3-6 days. 
• If you would like your glasses to be delivered sooner we can organise Express Shipping at an additional cost of $5.95 (Aust only) Please tick the 'Express Shipping' box when at checkout.
• Express Post is not a guaranteed overnight delivery. Deliveries are between 1-3 days.

Other International Shipping

• We can ship your Baxter's to anywhere in the world.
• Free standard shipping is offered to United States.
• We use Australia Post to ship all our international orders and you will receive an email after you have purchased your Baxter's with a tracking number, so you can track the progress of your delivery.
• All shipping times below are an estimate only as shipping times may vary depending on weather conditions and peak times of the year
• Any taxes or duties imposed by individual countries outside of Australia is not included in the sale price of your Baxter's.

 United States

• Free Standard delivery (3 -7 business days)
• $5.95 Express delivery (2 - 4 business days)

 Canada

• $5.95 Standard delivery (7-10 business days)
• $20 Express delivery (2-4 business days)

UK and Ireland

• $5.95 Standard delivery (7-10 business days)
• $20 Express delivery (2-4 business days)

 Europe

• $7.95 Standard delivery (7-10 business days)
• $30 Express delivery (2-4 business days)

 Asia

• $5.95 Standard delivery (7-10 business days)
• $20 Express delivery (2-4 business days)

Rest of the world

• $8.95 Standard delivery (7-10 business days)
• $40 Express delivery (2-4 business days)

Changed your mind?

• No problem, that happens and we want to you to be 100% happy with your Baxters :) You can exchange or return your Baxter's for a refund within 30 days of purchase.
• If your Baxter's don't suit your face or the size isn't right, maybe consider exchanging them for another style - check out the size guide here. Alternatively email us at hello@baxterblue.com.au for some style suggestions :)
• For any exchange or return enquiries please email us at returns@baxterblue.com.au and we will get back to you with next steps.
• Your right to exchange or return is subject to the following conditions:
  • We receive the product from you within 30 days of purchase. Please allow sufficient return shipping time.
  • The product is in new and resalable condition.
  • You will be responsible for paying for your own shipping costs to return or exchange your pair of glasses to us.
  • If exchanging your glasses for another pair, we will pay for the new pair to be shipped to you :). Whilst you can exchange your Baxter's as many times as you like, only your first exchange will be shipped for free.
  • If you request a refund, it will be credited to the same account as the account from which the original payment was made. 

Lost parcel

• Baxter Blue is not responsible for lost or damage package during transit. We will to the best of our ability attempt to resolve any issues that may arise during transit, but make no guarantee of such.

Faulty goods

If your product is faulty, we will comply with our obligations under the Australian Consumer Law. That includes that we will refund your payment or exchange or repair the product at no cost to you. We will also cover shipping costs.