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Shipping & Returns Policy

We are doing our absolute best to get your Baxter's to you as quickly as possible however due to the current COVID-19 crisis your order will be despatched within 1-3 working days of your order being placed. 

An email will be sent to you once your order has been despatched with an USPS tracking number. If you are not at home when the parcel is delivered you will be left with a notification about where you can pick the parcel up from.

Please see below for estimated shipping times.

We will ship your Baxter's anywhere in the United States for free.

 We are doing our absolute best to get your Baxter's to you as quickly as possible however due to the current COVID-19 crisis your order will be despatched within 1-3 working days of your order being placed. 

All orders are sent via United States Postal Services and will be delivered within 3 -5 days after being despatched - Please be aware that there may be delays due to the current COVID-19 crisis.

If you would like your glasses to be delivered sooner we can organise Express Shipping at an additional cost of $5.95 - Please tick the 'Express Shipping' box when at checkout.

Express Post will be between 2-4 days. Please note however there may be further delays due to the current COVID-19 crisis.

No problem, that happens and we want to you to be 100% happy with your Baxters :) You can exchange or return your Baxter's for a refund within 30 days of purchase.

If your Baxter's don't suit your face or the size isn't right, maybe consider exchanging them for another style - check out the size guide here. Alternatively email us at hello@baxterblue.com.au for some style suggestions :)

For any exchange or return enquiries please email us at returns@baxterblue.com.au and we will get back to you with next steps.

Your right to exchange or return is subject to the following conditions:

We receive the product from you within 30 days of purchase. Please allow sufficient return shipping time.
The product is in new and resalable condition.
You will be responsible for paying for your own shipping costs to return or exchange your pair of glasses to us.
If exchanging your glasses for another pair, we will pay for the new pair to be shipped to you :). Whilst you can exchange your Baxter's as many times as you like, we will only pay for the return postage of the first exchanged pair.
If you request a refund, it will be credited to the same account as the account from which the original payment was made. 

• If you return a pair of Baxter's that were purchased as part of a bundle offer, your return will result in a reduced or removed discount depending on the bundle offer.

Baxter Blue is not responsible for lost or damage package during transit. We will to the best of our ability attempt to resolve any issues that may arise during transit, but make no guarantee of such. 

If your product is faulty, we will comply with our obligations under the American Consumer Law. That includes that we will refund your payment or exchange or repair the product at no cost to you. We will also cover shipping costs.